Shipping policy

Thank you for choosing ELLIS WARA. Based in Auckland, New Zealand, our online store focuses on retailing decorative vases for home decor. We abide by strict order handling protocols and adopt shock-absorbing anti-breakage packaging for fragile vase products, striving to deliver all orders safely and meet expected logistics schedules.

Order Processing Time We finalize order verification, commodity inspection and sealed protective packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.

Shipping Rates and Delivery Estimates Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All vase orders will be delivered via standard shipping service, with an estimated delivery period of 15 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, extreme weather, regional traffic restrictions and official holidays.

Shipment Confirmation and Order Tracking Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.

Incorrect Address Disclaimer Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. ELLIS WARA shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.

Lost or Damaged Packages If your vase parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Vases belong to fragile goods. Long-distance transportation may cause cracking, extrusion damage or packaging rupture. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.

Product Care and Usage Notice Each vase product has relevant care instructions. Ceramic, glass and resin vases require careful placement and handling. Customers shall use, clean and place products following official prompts. We reject after-sales claims for cracking, scratch, breakage and damage caused by improper placement, man-made collision and rough use after successful delivery.

International Shipping and Customs Notice We provide global cross-border shipping services for all vase merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration regulations.

Contact Information If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below: Trade name: ELLIS WARA Phone number: +64 22 561 9083 Email: info@eliswara.shop Physical address: 28 Guinness Street, WTC, Greymouth 7805, New Zealand